PlusNet Broadband
Plusnet offer superb value broadband options with many including free calls. Their entry price is one of the most competitive in the UK and with fanatical customer support, it is no wonder that their 200,000 UK user base is growing month on month.
Offering ‘broadband your way’, PlusNet really do offer an excellent customer experience no matter how you use your broadband connection.
Sign up online with PlusNet »PlusNet packages
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PlusNet Option 1
Free line rental, modem, off-peak calls, VoIP & overnight usage |
up to 8Mb | 1Gb | 12 months | £4.99 (first 3 months) | Sign up » |
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PlusNet offers the some of the most competitive rates going and it is this ‘no-frills’ service upon which its 10-year strong reputation is built. However, even their most basic package, Option 1, can be customised with the Broadband Your Way service to ensure that you get the best of both worlds. If you don’t want to commit to a year-long contract PlusNet is happy to setup a pay monthly contract for a one-off payment of £40. However, if you opt for a 12-month subscription you will benefit from free installation. The price of this offer is £4.99 for the first 3 months and £9.99 thereafter. Other features of this standard package include:
PlusNet’s user-friendly policy means that, as well as creating your own individual package, you will be able to contact a customer support team at any time. The 24 hour Sheffield-based call centres allow you to ring up with any query and, because all the PlusNet offices are centrally located, any problems will be cleared up quickly and efficiently so you won’t be kept waiting on the phone. |
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PlusNet Option 2
Free line rental, wireless router, off-peak calls & 120 minutes VoIP talk |
up to 8Mb | 15Gb | 12 months | £7.49 (first 3 months) | Sign up » |
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Like the previous option, Option 2 provides you with a great value broadband deal with some additional features which make for a more comprehensive deal for more frequent internet users. You can still upgrade and adapt your package just as you wish with the Broadband Your Way service. At £7.49 a month for the first three months and just £14.99 a month thereafter, this package offers excellent value for the customer. Option 2 includes:
The added benefits of Option 2 include;
By opting for Option 2 you’ll also enjoy 120 minutes of free evening and weekend phone calls through your broadband connection, perfect for 9-5 workers. This option also includes VPN compatibility which means that employees of big businesses can access company networks in the comfort of their own homes. |
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PlusNet Option 3
Free line rental, wireless router, off-peak calls & 240 minutes anytime VoIP talk |
up to 8Mb | 30Gb | 12 months | £9.99 (first 3 months) | Sign up » |
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Option 3 includes all the features of Options 1 and 2, including an optional one-month contract, and provides further bonuses for the more committed customers. Cost-wise it’s a step up at £9.99 a month for the first 3 months and just £19.99 thereafter and this added expense is paid off by the enhanced services PlusNet provide. Option 3 provides
The more advanced technology of this package also means quicker broadband speeds for greater ease of use.
PlusNet also provide unique features to help you keep control of your internet usage so you don’t get caught out financially. The up-front costing policy lets you know exactly what you’ll spend and what you get for your money. As well as this, you can set your own limits on how much you use your broadband connection and how much you download, and PlusNet won’t let you exceed your own limits unless you say so. |
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PlusNet Pro for Gaming
Gaming traffic prioritised. Free line rental, wireless router, off-peak calls & static IP |
up to 8Mb | 15Gb | 12 months | £9.99 (first 3 months) | Sign up » |
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Designed specifically for gamers in mind, PlusNet have created probably the best specific broadband service currently available, with a host of features to ensure that your gaming experience is as good as possible - however, they can't help you win unfortunately! The features included in this package are:
This package costs £9.99 for the first three months and just £19.99 thereafter representing an excellent saving. If you are not happy up to 90 days after switching to Plusnet you can get your money back. Happy gaming! |
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PlusNet Business Teleworker
240 minutes anytime VoIP calls (one user) & free modem |
up to 8Mb | 2Gb | 1 months | £13.61 (exc. VAT) | Sign up » |
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PlusNet Business Teleworker comes with a number of product benefits:
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PlusNet Small Business
360 minutes anytime VoIP calls (1-9 users), free router |
up to 8Mb | 2Gb | 1 months | £19.99 (exc. VAT) | Sign up » |
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PlusNet's Small Business package includes many benefits, which include:
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PlusNet Business
480 minutes anytime VoIP calls (10+ users) |
up to 8Mb | Unlimited | 1 months | £34.99 (exc. VAT) | Sign up » |
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As with PlusNet's Business Teleworker and Small Business options, PlusNet Business offers a range of extras including:
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PlusNet features
- Webspace
- Home broadband
- Calls
- Online storage
- Line rental included in cost
- Price excludes VAT
- Modem
- Free wireless router
- VoIP
- Security package
- ADSL broadband
- Mac compatible
- Business broadband
- Support
- Free connection
- Extras
- Customer service
Voted Best Overall Provider in a recent survey, Plusnet offers excellent customer service with a number of ways to get in touch. The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.
For standard support queries, customers can call a low rate line which is available 24 hours a day, 7 days a week.
Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.
- Equipment
Plusnet have an array of packages, all offering a free 1-port router, plus activation set-up (when staying with Plusnet for a minimum of 12 months, otherwise £29.99). Additionally, Package 2 comes with a 1-port wireless router and activation set-up (usually £29.99, free when staying for a minimum of 12 months) and Package 3, a 4-port wireless router and activation set-up (usually £64.99, free when staying for a minimum of 12 months).
- Software features
All packages provide Sophos Anti-Virus software, which is updated daily with the latest information from the Plusnet servers. The security package also includes spam protection and personal firewall.
- Email features
Customers receive a default mailbox, with up to 5 ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address. Furthermore, PlusNet offer a free webspace allowance of up 250Mb depending on the type of account, with a free Website Wizard for easy set-up.
- Extras
You can save money by telling people about PlusNet. They offer £25 per recommendation along with monthly discounts when you refer a friend or family member. They also offer the opportunity for users to add Plusnet banners to their websites, with a range of sizes and designs to pick from, which will make money for every click received.
PlusNet awards
Top 10 says...
“The broadband equivalent of yoga, PlusNet offer amazing flexibility enabling you to choose what you want, how you want it.”




Customer reviews
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I have been with PlusNet since May 2007, during which time I have only had to phone their technical team once. From my experience, I can honestly say that their help and assistance has been exemplary. From the time that I joined, I have nothing but praise for the way that they have dealt with my queries etc.




Peter McAllister (Connahs Quay exchange), 26 September 2007
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I love the incentive of discounts and money back when you recommend a friend who joins up. I have the most expensive package which is Option 4, but this also means I get more money back every time someone I’ve forwarded joins up (2 people so far!).
With this package I also get 240 minutes of Broadband phone time which is brilliant as lots of my friends also have this service and it’s a real money-saver.
I guess the only problem was choosing the right package and knowing what was included–the website was good but could have given a bit more information on things such as security software as I really didn’t know if it came free or not. One phone-call to their friendly customer service team soon answered my questions though.



Carl, 09 August 2007
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I study full time and houseshare with other students–for me it was really important to have a portable work station within the house and be able to move my laptop around. As part of option 2, I was given a free wireless router as part of the package, as I knew I would be staying with Plusnet for 12 months–I don’t have time to keep changing my service provider.
I haven’t needed to call the customer service team yet as everything I’ve needed to ask has been pretty much covered by the online support pages.



Jane, 09 August 2007
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I really like the fact that you can choose your package to suit your needs–I went for package one, which was quite basic in terms of hardware but I also opted for the 1-port router add-on which was really easy to set-up.
For £9.99 a month I think it’s tremendous value–I’m not a heavy internet user so I didn’t want to spend a fortune every month. The whole process has been easy from choosing the package to setting up–and so far it’s been reliable whenever I have needed to use it.




Mark, 09 August 2007
PlusNet news
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PlusNet stages fundraiser
7th July 2008
Broadband provider PlusNet has gone with a James Bond theme for a fundraising night in aid of St... -
PlusNet in BBYW price slash
24th June 2008
PlusNet has embarked on a summer price slashing exercise, offering 50 per cent off for three... -
Users 'paying too much' says PlusNet
15th May 2008
Many UK broadband customers are paying too much for their internet usage, according to provider... -
PlusNet offers usage calculator
9th May 2008
In an effort to help people stay within download allowances, broadband provider PlusNet is... -
PlusNet named best consumer ISP
17th March 2008
PlusNet has been granted the accolade of best consumer internet service provider (ISP) in the... -
PlusNet upgrades e-mail service
21st November 2007
PlusNet subscribers are to receive an improved e-mail service, following the ISP's new...
Company history
PlusNet has been providing internet services since the company started out over a decade ago. In 1994, PlusNet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 PlusNet doubled the size of its customer base and is now one of the UK’s leading ISPs with almost 250,000 customers.
The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies PlusNet draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP. PlusNet’s connections with BT Broadband also mean that they will soon be bringing you the latest broadband technology, such as the BT Home Hub setup.
PlusNet has a pragmatic work ethic and is dedicated to providing good quality services at the lowest possible rates. Moreover, the company have won several awards for their customer service showing that they are geared towards what you want as an internet user.

