Sky Broadband
If you want super fast broadband, great TV mixes and cheap calls in your home, Sky is a great option. Winners of the "Best value for money" in uSwitch's May 2007 awards, Sky offer excellent value broadband bundles.
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Sign up online with Sky »Sky packages
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Sky Mid
Free wireless router & free security suite |
up to 8Mb | 40Gb | 12 months | £5.00 (existing Sky TV customers) | Sign up » |
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Sky broadband mid offers a faster connection and greater usage allowance than its base counterpart and all for just £5 a month - a bargain. While base offers speeds of just 2Mb and only 2Gb allowance, Sky mid takes this to the next level with 8Mb speeds and a whopping 40Gb allowance. This package is the ideal package for medium to heavy users who want to download music and films in addition to emailing and web browsing. Included in this package are:
NB: A one off activation fee of £50 for existing customers applies |
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Sky Max
Free wireless router & security suite |
up to 16Mb | Unlimited | 12 months | £10.00 (existing Sky TV customers) | Sign up » |
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Sky Max is the package for those who want more and they want it faster... Who doesn't? With unlimited downloads (subject to fair usage policy) and speeds of up to 16Mb (subject to location), this package is the daddy of all the Sky packages. Sky broadband max is ideal for families with multiple devices such as PCs, laptops and gaming consoles connecting at once. The Max package includes:
NB: A one off activation fee of £25 for existing customers applies |
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Sky - £16
Free wireless router, 1 TV mix, UK evening & weekend calls |
up to 2Mb | 2Gb | 12 months | £16.00 (plus £11 line rental) | Sign up » |
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The beauty of the Sky packages is their versatility, whilst you commit to one provider for Broadband, phone line and digital television there is plenty of variety within their packages. The Sky website will help you choose which package is right for you with their online mini-questionnaire, this way you can optimise your package whilst keeping the monthly cost as low as possible £16 per month package (12 month minimum term contract) is one of the more basic options and is comprised of all three aspects of Sky’s telecommunications and media with:
With Sky Broadband Base you get:
Additionally Sky Freetime and Sky TV's £16 option are included:
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Sky - £21
Free wireless router, 6 TV mixes, UK evening & weekend calls |
up to 2Mb | 2Gb | 12 months | £21.00 | Sign up » |
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Sky’s £21 option works on the same basis as the £16 package, the difference being that you get significantly more for your money and a greater level of flexibility. In particular, choosing the £21 per month combination is a more media-centred experience with a greater number of digital TV channels. With Sky's £21 option you get:
With the £21 deal you will get Sky Broadband Mid (an upgraded version of that offered in the £16 option) this includes:
Additionally Sky Talk Freetime and Sky TV's £21 option are included: Sky TV - £21: 6 TV mixes, as opposed to the four mixes which come as standard in the £16 combination, which could be as many as 100 channels. Bear in mind that the 6 mix deal is dependent upon having a Sky+ Box as opposed the Sky Box which comes as standard, because of this there will be a higher setup fee to account for the cost of the Sky+ Box (£99). - Freetime option: free calls to UK landlines beginning with 01 and 02 in the evenings on weekends and calls for as little as 3p per minute during the day. Sky also say that the cost of calls to some mobiles and International numbers is 5% lower that BT’s rates. If you like to chat on the phone then Sky will happily upgrade you to another Speak option depending on when and where you call. |
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Sky - 3 for £26
Free wireless router, Sky TV box & calls |
up to 8Mb | 40Gb | 12 months | £26.00 | Sign up » |
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Sky's 3 for £26 offer has won a host of awards including Best Value for Money and Most Likely to be Recommended in uSwitch's 2007 awards. For just £26 a month you can get:Sky Broadband Mid
Sky TV
Sky Talk
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Sky - £34
Free wireless router, 1 Entertainment & 1 Premium TV mix, UK evening & weekend calls |
up to 2Mb | 2Gb | 12 months | £34.00 | Sign up » |
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Sky’s £34 option is an upgraded version of its £16 and £21 options and it combines:
Look forward to getting all of the following with Sky Broadband Max:
Additionally you will enjoy Sky TV and Sky talk freetime:
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Sky - £45
Free wireless router, 6 TV mixes, sports & movies, free off-peak calls |
up to 2Mb | 2Gb | 12 months | £45.00 | Sign up » |
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Sky's £45 option is the one to choose if you simply love watching films, sports and want all Sky's great TV channels too. Does this sound like you, your family or your flatmates? The core of this offer is Sky's £45 TV option that includes all 6 TV entertainment mixes as well as movie and sports channels as standard. Sky broadband and sky freetime are added bonuses of this great entertainment package. Sky’s £45 option includes:
Sky Broadband includes: - The 2GB download allowance every month. - The 2Mb connection makes for a relaxingly efficient broadband experience. - Free wireless Sky router the major advantage of which is that you can have several computers and your phone using the connection at once, and all without a tangle of wires. - Optional installation fee – If you’d like a Sky expert to help you get started you can pay a one off charge of £50 for an engineer to come to your home. Alternatively, if you feel comfortable installing your connection yourself you can do this and there will be no installation charges. Please note that in either case a one-off activation fee of £30 applies. - 12 Months free McAfee Internet security suite worth £49.99. Additionally you will enjoy Sky TV's £45 option and Sky Talk Freetime:
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Sky features
- Home broadband
- Calls
- Fair usage policy
- Free wireless router
- Security package
- ADSL broadband
- Digital TV
- Mac compatible
- Support
- Customer service
Sky’s reputation as a quality service provider is firmly reflected in their customer support, with knowledgeable and helpful staff on hand to assist with any queries regarding their broadband service.
Lines are open 7am-11pm, 7days a week with calls charged at a local rate. Alternatively, for virtual assistance, the online ‘Ask Sky Box’ allows you to type in your query and receive a response without even picking up the phone.
- Equipment
All packages come with a free Sky Broadband Box–a wireless router to you and me - which means you can surf the net throughout your home. On top of that, the Sky installation pack also includes three free microfilters, and all the necessary wires and plugs.
A ‘Get Set’ CD is included with all packages for easy set-up, however a Sky engineer is available for a professional home installation service from just £50.
- Software features
McAfee Internet Security Suite is provided with a 12 months’ free subscription (usually £49.99) with all Sky broadband packages. Having the latest in security software means your computer will be protected from online viruses, spam, spyware, and hackers, so you can surf the web with confidence. The security software also receives constant information on new threats, scams and viruses. For ultimate peace of mind, McAfee’s child-friendly filters also protect the little ones when they are online.
- Email features
Sky offer a generous ten email addresses to share with your family in the home, with 200Mb of storage for all those messages, documents and pictures. You will also receive access to Sky’s unique photo website for uploading and saving galleries of high-resolution images.
Transferring to a Sky email account is also made easy through their Contacts Copier, allowing you to copy all of your information to an address book for easy access from your email account.
Sky awards
Top 10 says...
“Great package offering good speed with no cost, only available as part of a bundle with Sky TV.”
Customer reviews
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Sky broadband is the worst ever, you get what you pay for and when it's cheap it's bad. It never stays connected for long and when you speak to someone it's hard to understand what they are saying, as you are speaking to someone in some cheap call centre in another country.
teena bush, 21 July 2008
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Absolute rubbish... I'm paying for 8Mb and I'm getting nearer 0.5M... I'm not happy and will be changing ASAP!!!!
andrew day, 04 July 2008
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I have the Max package and have found it excellent... I dont see why people have a problem with it.
Kris, 13 June 2008
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Two more weeks to go. Never again will I become a Sky customer.
Andrew Howarth (Cressington exchange), 12 May 2008
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Not very good, customer service is very poor.
ffqedf, 28 February 2008
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I left AOL after 4 years of excellent connection and upload speeds and regret it everytime I try to sign on. The service is slow and unreliable, customer care comes in the form of A, B & C. If your question does not fall into one of those three categories, expect little or no support.
Overall I wish I had not signed up. My connection is 3-4Mb at best and I pay for 16 Mb. Not good, stay away and do your homework!!!!
Steve (Meadowfield exchange), 17 February 2008
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Sky are good. Their customer service is 232nd to none.
noggin, 09 February 2008
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I've been with Sky Broadband for a year now, and every little glitch and problem I've ever experience has been fixed inside a day. The customer support people are always happy to help and I've constantly had good service. I generally find that any problems that occur result from something that I've done. £10 a month (on top of my TV package) for 16Mb Broadband and a Free Router. Not bad...
Peter Mays (Bromley exchange), 08 January 2008
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I have had my broadband with Sky for 2 months now and have to say it's appalling, my 16Mb is so slow that my dial-up is quicker . You are wasting your time complainig it will take at least 1 hour on the phone 7 departments before you get anything done. I would never recommend Sky.
Michelle leicester, 31 December 2007
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At the moment my rating of Sky would be minus 8 as we have been waiting 8 weeks to get back on to the email service since the company decided to switch from one server to another. So far we have been unable to receive any explanation from the helpline as to why this should be. We have made 8/9 phone calls and written 2 letters but still received no satisfactory answer.
Mr A. Roberts (Chippenham exchange), 30 December 2007
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I have found sky Internet to be excellent - untouchable to honest. People come to my house and are jealous of how fast my computer and internet is. I had 8Mb AOL before this and thought that was good, but it's not a mark on Virgin!
I do have one discrepancy though and thats with the TV - I had the full package and the TV is bad, but the internet and phone more than make up for that.
Roberto, 13 December 2007
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I was with Bulldog before and was paying for Sky TV, I'm now saving over £30 a month from switching to Sky's bundle package, and I even get around 12Mb per second!
Louse, 26 October 2007
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Poor service. I'm paying for the 16MB service but receive 4MB even on a good day. Customer services are useless and never call you back. I guess you get what you pay for!
Michael (Four Oaks exchange), 22 October 2007
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On Sky MAX (16mb unlimited) for £10 per month. Amazing speed and value for money when you consider competitors lousy offerings (previously with Namesco- great support but very bad vfm!). Have had no problems and no need to phone support. It just works!
Absolutely the best out there at the moment if you have Sky tv and are in a Sky LLU area.
Steve, 07 October 2007
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Brilliant second to none
Mick Williams (Newport exchange), 03 September 2007
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Lousy service, I have had Freeola for 5 years and they were brilliant. However, every time I try to get onto Sky at the weekend its a no go. I have had to complain constantly and by some miracle I am on tonight. I am completely frustrated with them.
Beverley (Canvey Island exchange), 22 August 2007
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Their customer service team were really helpful when it came to choosing, and then installing Sky broadband. It all went as smooth as clockwork.
Having ten emails is brilliant especially as my kids want to send messages to their friends too. Obviously Sky’s security software gives me peace of mind so I can let my children roam the internet without needing to interfere too much. It’s a shame the subscription is only for 12 months though as it would be good to have this as a permanent feature. I would certainly pay for extra software though for the security it brings. Overall I’m a happy customer!
Robert, 09 August 2007
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Sky’s combination packages offer great value for money, I’m really happy with what’s included especially the free wireless router. I get bored easily if I sit at a desk so having the option to be mobile while I surf the net is a real plus–most of the time I sit with my laptop in front of Sky TV. I guess I’m a bit of a Sky couch potato! Would be brilliant if they could provide a virtual gym too!
Ryan, 09 August 2007
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I’ve had Sky satellite TV for ages so it was easy to add on broadband as well. I now have their See Speak Surf package which means broadband is included–it’s nice to have everything taken care of with one monthly bill. The customer service team arranged for this to be set-up very quickly, and my installation pack came through in no time. All-in-all, I’m really pleased with Sky–they haven’t let the fact that they are a massive company stop them from having friendly customer support. Excellent service!
Tracy, 09 August 2007
Sky news
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Sky launches music download service
23rd July 2008
An ISP has announced its plans to offer broadband subscribers a music download... -
Sky plays down fibre-optic rumours
10th July 2008
Sky has played down rumours that it will be implementing a new fibre-optic broadband network... -
Sky in broadband tests
7th July 2008
The dominance of the broadband market by BT and Virgin Media could be tested after BskyB carried... -
Sky grabs new connections
4th June 2008
Sky was responsible for connecting more than a third of all new broadband customers in the UK in... -
Sky: Britons want telecom services from broadband providers
11th February 2008
Consumers are increasingly looking to get their broadband, telecoms and other such services from... -
Sky customers hit by email switch
8th February 2008
Many Sky broadband customers were left without email service yesterday after the company switched...
Company history
Sky Broadband is part of British Sky Broadband (BSkyB), a company which was formed when Sky Television and BSB merged in 1990. Sky Television pioneered satellite television with their revolutionary Astra satellite and BSB provided similar services to customers in the UK.
Though the company was primarily recognised as a satellite, and subsequently digital, television provider they are now extending into providing broadband services. In 2005, BSkyB took over the ISP Easynet, an active broadband provider across Europe.
It was this move which prompted CEO Rupert Murdoch to develop Sky Broadband. Sky Broadband’s popularity is the result of the great deals which they offer combining broadband services with digital television. Sky Broadband’s slogan ‘Go faster, do more’ shows their commitment to efficiency and development, in both the company and its customers.
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group